How to change MyWind password

How to change MyWind password from computer

The simplest solution for change the MyWind password is to operate via the telephone company's website. By accessing your account, in fact, you can both change your username and set a new access key, doing everything in a few minutes.

To change your account password, connect to the Wind website and click on the button Log in present at the top right. Enter your details in the fields Username e Password and presses the button Log in to access the Wind Customer Area.



Adesso, click on the button Customer area to access the personal area and select the item Your Profile in the left sidebar, then scroll down the page until you find the section Access data and click on the button Modification. In the new open page, press the button again Modification and enter your current password in the field Current password, then type the new access key in the fields New passwordConfirm password choosing one that is composed of a minimum of 8 and a maximum of 16 characters. If you need advice on how to choose a secure password, read the tutorial I dedicated to the topic.

If you wish, you can also change your username by typing a new one in the field UsernameDopodiché by clicking on the button Confirmation and that's it: the message The login details have been changed successfully will confirm the change.

If, on the other hand, you do not remember your current password and would like to change it, connect to the main page of the Wind website and press the button Log in. Then click on the entry User name or password forgotten?, type your phone number in the field Enter Wind or Infostrada number and click on the button NEXT. Within a few seconds you will receive an SMS containing a security code: enter it in the field Code present nella schermata Security code and click sul pulsating NEXT.



On the next screen, you can view the message Credentials retrieved successfully to indicate that the password recovery procedure is completed. In fact, a new SMS will be sent to you with a summary of your MyWind login details, including the new password. Press on the button Continue to access your account and follow the instructions provided above to change the password with a new access key of your choice.

You must know that if you do not have a Wind mobile number, you can retrieve the access data to your MyWind account by following the same procedure indicated for Wind mobile customers. In this case, the security code and the new password will be communicated to you via a call to your WindHome / Infostrada landline number.

If, on the other hand, you are not a WindHome / Infostrada customer and your device is not enabled to receive SMS, you can retrieve the password via the Client code. On the main page of the Wind website, press the button Log in and fai clic sulle voci User name or password forgotten? e Register here. Now, enter your details in the fields Client code (you can find it on the Wind contract or by calling 155) e Tax Code e pulsing sul pulsating NEXT: by doing so, you will receive the security code via email. Enter it in the appropriate field and complete the password recovery.

How to change MyWind password from smartphones and tablets


If you prefer to change the password of your Wind account from your smartphone or tablet, you can do it through the app MyWind available for Android, iOS and Windows 10 Mobile devices.

After downloading the MyWind app from your device store, start it by pressing its icon (the Wind orange lettering on a black background) on the home screen, enter your login details in the fields Username e Password e fai tap sul pulsating Log in to log into your account.


Now, tap the button present at the top left, press on the item Your data and presses on the option Customer area account management. To change the password, tap on the field Password and type the current passkey in the field Current password, then enter the new one in the fields New password e Confirm password e pulsing sul pulsating Confirmation for the changes to take effect. the message The access data to the Customer Center have been updated successfully will confirm the password change.

If, on the other hand, you have forgotten your current password and are no longer able to access your account, start the MyWind app, tap on the option Forgot Username or Password? and, in section Credentials recovery, insertion il tuo telephone number in the appropriate field. Then press the button NEXT and you will receive an SMS containing a security code: enter it in the field Enter it here and tap the button NEXT. The new password will be sent to you via SMS and you can use it immediately.


If your device is not enabled to receive SMS, you can recover the password using your customer code and your social security number. Therefore, he presses on his voice Forgot Username or Password? and tap on the option recover your access data here, then enter your data in the fields Client code e Tax code or VAT number e fai tap sul pulsating NEXT.

Within a few moments you will receive an email at the address associated with your customer code containing a security code. Enter it in the appropriate field to complete the password recovery procedure.

In case of problems


If you have followed the instructions I have provided above but you have not been able to change the password of your Wind account, or if you have tried to recover the access key without succeeding in your intent, you can receive assistance by contacting Wind customer service at the number 155 or through social networks.

To receive telephone support, pick up your phone, dial the number 155 and start the call. After hearing the welcome message, follow the instructions of the recorded voice and press the suggested key combination to speak to an operator. At the time of this writing, the key combination to press is 2 e 1, then you have to stay on hold and press the button 4 for assistance. To find out more, you can read my guide on how to talk to a Wind operator.

Alternatively, you can request assistance through Wind's social channels. If you have an account Facebook, therefore connected to the page of the cittàn telephone company and click on the button Send a message to send a private message. In the window that opens at the bottom, write the message to send indicating your problem and click on the button Submit of the PC keyboard to send it.

If, on the other hand, you prefer to use Twitter, connected to the profile of @ Windcittà, click on the button Message present in the sidebar on the left and, in the new open page, type your message indicating your request, then click on the button Send to send the message. Within a few hours you should receive a reply message, both for messages sent on Facebook and on Twitter.

How to change MyWind password

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